Yes. If you are at fault in an accident covered by the insurance, your maximum excess is THB 10,000 per incident, regardless of the total repair cost, subject to the insurance policy terms and conditions.
Important: If you drive under the influence of alcohol or drugs, insurance coverage may be void under the applicable policy terms. In such circumstances, you may be held responsible for the full cost of the damage.

No. If the vehicle breaks down due to a mechanical fault not caused by misuse or negligence, you will not be charged for towing or repairs. Our operations team will assess the situation and arrange assistance or a replacement vehicle if necessary.

Yes. Theft is covered by the First-Class Commercial Car Insurance included in your rental price, subject to the applicable policy terms and conditions. The applicable excess is THB 3,000 if you file a police report and the vehicle was locked with the car key remaining in your possession, or THB 10,000 if you do not file a police report.

No. If another vehicle damages your rental car and you are not at fault, you will not have to pay anything. An insurance company representative will handle the claim and coordinate the necessary procedures.

Yes. All the listed vehicle parts and types of damage are covered by our First-Class Commercial Car Insurance, subject to the applicable policy terms and conditions.
- Tyres, wheels and rims: Covered by insurance.
- Windscreen and all windows: Covered by insurance.
- Side mirrors: Covered by insurance.
- Roof: Covered by insurance.
- Undercarriage: Covered by insurance.
- Scratches, dents and minor parking damage: Covered by insurance.

Damage caused by an unknown third party while the car is parked: Covered by insurance.

If you are at fault, the applicable excess is THB 10,000 per incident. If another party is responsible for the damage and you are not at fault, you will not be required to pay, subject to the circumstances and insurance claim assessment.

All claims remain subject to the insurance policy terms and conditions.

No. We offer only our standard First-Class Commercial Car Insurance, which is included in the rental price. We do not offer additional insurance to reduce or eliminate the THB 10,000 excess.

Yes. Flood and water-related damage is covered by our First-Class Commercial Car Insurance. If you are at fault, the maximum excess is THB 10,000 per incident.
Please note that driving the vehicle into the sea or deliberately submerging it is not permitted and may void insurance coverage.

Yes. Please contact us via WhatsApp, and we will provide the relevant insurance documents for your review. Each vehicle has its own insurance policy documents, so we will provide the documents applicable to your rental vehicle.

Our First-Class Commercial Car Insurance includes third-party liability coverage for damage to other vehicles and property, with coverage typically up to THB 10,000,000 per accident.
The exact coverage limit may vary slightly depending on the insurance company and the specific vehicle. Every vehicle is insured under a commercial car insurance policy for rental use.

The insurance included in our rental price is First-Class Commercial Car Insurance, which covers both rental use and personal use. It is specifically insured for commercial rental purposes, unlike a standard personal-use car insurance policy, which may not cover rental activities.

If the vehicle is stolen while properly locked and the car key remains in your possession, you must report the theft to the police and obtain an official police report. In this case, your maximum excess is THB 3,000
If you fail to file a police report, the applicable excess will be THB 10,000.
Please ensure that you notify us immediately and cooperate with the necessary insurance claim procedures.

If you are at fault in an accident covered by the insurance, your maximum excess is THB 10,000 per incident, regardless of the total repair cost.
Important note : If you drive under the influence of alcohol or drugs, insurance coverage may be void under the applicable policy terms. In this situation, you may be held responsible for the full cost of the damage.

No. The quoted price includes the rental cost and insurance. There are no additional mandatory fees, insurance charges, or administrative fees beyond the agreed rental terms.

If the vehicle cannot be repaired on the same day due to a mechanical fault, we will arrange a replacement vehicle and provide additional rental hours/days free of charge to compensate for the inconvenience.

Legal expenses covered under the insurance policy are included, and an insurance-appointed lawyer will be provided where applicable. However, if you choose to hire your own lawyer instead, their fees will not be covered by the insurance and will be your responsibility. All coverage remains subject to the applicable policy terms and conditions.

If the incident is covered by our insurance and you comply with the rental agreement and applicable insurance conditions, your liability is limited to the applicable excess. However, if the insurance claim is rejected due to an excluded circumstance, negligence, or a breach of the rental agreement, you may be held responsible for the full cost of the loss, subject to the applicable policy terms and legal requirements.

There is no additional excess charged on top of the applicable amount. Our standard excess is THB 10,000 per incident. However, in the event of theft, the excess is reduced to THB 3,000 if the vehicle was properly locked, the key remains in your possession, and you file a police report. If no police report is filed, the excess is THB 10,000.

Yes. Personal Accident Insurance (PA) is included, with the following coverage:
- Driver: Up to THB 50,000.
- Passengers: Up to THB 50,000 per person, for up to 6 passengers.
- Medical expenses: Up to THB 50,000 per person.

Our First-Class Commercial Car Insurance includes third-party bodily injury and death coverage, typically up to THB 500,000 per person. The exact coverage limit may vary by vehicle and insurance company.

Yes, we provide 24-hours assistance in Phuket area, assisted by our on ground operation team, contact point operator and insurance representative.